Dave Dawson

Dave has held a number of Senior Management roles across the energy retail industry at RWE npower, E.ON, Ecotricity and Our Power Energy. Dave is an experienced leader with a proven track record of developing effective customer service front and back office operations and managing change and operational enhancement programs.

Dave had customer focused roles at E.ON and as Change Manager for Customer Service Change, he was responsible for the identification, analysis and management of all change activity within the Customer Service Centre environment across 5 UK based operational sites. At Npower he was Regional Operations Manager, responsible for the Back Office processing activities across 3 operating sites. He was also responsible for effective relationship management with Sales and Front Office operating functions and the provision of quality back office data processing in relation to contract validation and processing relating to change of supply activities, customer transfers and pre-payment customer in-life data management.

As Head of Customer Service (Retail Operations) at Ecotricity, he was responsible for the operational delivery of the Customer Contact Centre, Customer Sales, Billing, Credit and Debt Management, Credit and Prepayment Metering and Industry Dataflow activity. He was involved in industry wide strategy and initiative groups in relation to Ofgem and BEIS consultation and change. He was also involved in supplier consultation groups for Smart Metering, Feed in Tariff, Green Deal and Retail Market Review. Dave also led the foundation planning for smart meter readiness.

As Operations Director at Our Power, Dave led the operational start up, implementation and delivery of the operation and managed the controlled Market Entry audit phase of implementation. This included final selection, engagement and relationship management of 3rd Party supply chain partners and the integration of systems to complete controlled market entry. Dave defined and implemented core business and customer service processes which included Change of supply for void properties via Social Housing partners and direct Domestic Customer Acquisition, legacy prepayment and credit meter management, smart meter deployment, change of tenancy followed by in life customer management for billing, payments (including smart prepay) and credit management.

At Engage, Dave has worked with finance companies, providing advice on smart meters and domestic battery energy storage. He has also worked with new energy retail entrants, providing consultancy advice and operational support in readiness for market entry. 

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