Dave Dawson

 Dave has held a number of Senior Management roles across the energy retail industry at RWE npower, E.ON, Ecotricity and Our Power Energy Supply. Dave is an experienced leader with a proven track record of developing effective customer service front and back office operations and managing change and operational enhancement programs.

Dave spent several years at E.ON and Npower in various managerial roles including Sales, Call Centre Operations, Customer Service Change and Regional Operations. As Head of Customer Service at Ecotricity, he was responsible for the operational delivery of the Customer Contact Centre, Customer Sales, Billing, Credit and Debt Management, Credit and Prepayment Metering and Industry Dataflow activity, to provide an end to end customer service operational function focused on organically growing customer base by delivering service excellence across the customer journey.

As Operations Director at Our Power, Dave led the operational start up, implementation and delivery of the Energy Supply operation and managed the controlled Market Entry audit phase of implementation. This included final selection, engagement and relationship management of 3rd Party supply chain partners and the integration of systems to complete controlled market entry. Dave defined and implemented core business and customer service processes which included Change of supply for void properties via Social Housing partners and direct Domestic Customer Acquisition, legacy prepayment and credit meter management, smart prepayment meter deployment, change of tenancy followed by in life customer management for billing, payments (including smart prepay) and credit management.

Since joining Engage, Dave has worked with investment finance companies, providing advice on smart meters and domestic battery energy storage. Dave has also worked with new energy retail entrants, providing consultancy advice and operational support in readiness for market entry.

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