Energy & Utilities Consulting

Engage delivers robust and perceptive business knowledge and insight to our clients enabling them to develop business cases, strategies and operational processes to support market penetration, market growth and differentiation in the energy and utilities industries. 

Expert Industry Insight & Advice -  We provided regulatory and process support to an energy supplier implementing infrastructure required to operate as a gas shipper. We developed process diagrams, mapped shipper activities, documented system changes and recommended new operational resource requirements. 

Business Improvement - We performed a full cross business review of the operations, processes and systems for an energy supplier; performing a comprehensive analysis of settlement and billing data, and industry costs; and identifying reasons for multi £M adverse gap between income and costs. 

Project Management & Assurance - Engage provided project management and industry expertise to support an energy supplier's project to enable their gas business to be in a position to grow its customer base in the future and drive the resolution of a significant settlement gap of c£10m.

Industry Operational Support - Provided advice in support of Market Entry readiness for an energy supplier and delivered operational workshops relating to operational customer journey activities. Reviewed operational processes and procedures and Terms and Conditions in line with service licence conditions. 

Training Workshops - We delivered a regulatory audit readiness workshop to assess and review an energy supplier’s preparation for the impending audit visits. For an investment finance company we delivered a workshop on the functions of Meter Asset Providers, Meter Operators and Meter Asset Managers. 

Regulatory Compliance - Ensured compliance with the regulatory obligations regarding DPCR5 loss reporting, by reviewing Ofgem’s Regulatory Instructions and Guidance (RIG) documents, developing a ‘‘compliance check list’’ to ensure loss reporting was in accordance with the RIG documents.

Impact Assessments - We developed models for a water company linked to the potential opening of the Sector based on the Water White paper. We also developed a Cost Benefit Analysis model for a trade association to allow the economic assessment of the proposed smart meter additional functionality. 

Stakeholder Engagement - Engage facilitated a Stakeholder Engagement Event on behalf of the Gas Transporters, to inform and shape the Business Plans that they would submit to Ofgem as part of the Price Control Review Process.